FAQ

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CONTACT INFORMATION

客服時間:09:30到18:30

客服電話:(02)7717-9961

客服信箱:hello@chunling.com.tw

Are HARU lubricants water-based?

Yes, all HARU lubricants are water-based formula, smooth and easily clean.

What makes HARU lubricants so special?

Start with love, HARU develops a series of cosmetics standard lubricants. We have four functional effectiveness, which are STEAMY(Kava Kava extract), DEWY and RICH(Ylang Ylang extract) and FEMININE CARE(Lactitol and lactobacillus ferment).Beside enjoying the luxurious texture and erotic sensation of HARU lubricants, we sincerely want our fans to feel our core value~ MAKE LOVE.NOT SEX. LET’S HARU.

Are lubricants all sticky?

HARU lubricants are formulated by water-based. HARU lubricants are not only non-sticky but also provide the silkiest and smoothest texture, giving your vagina and vulva the best protection and comfort.

Can HARU lubricants be used with condom or sex toy?

HARU lubricants are good with all condom and sex toy. It can effectively lower the risk of penetrating injury of vagina and enhance the sex sensation.

I prefer to long-lasting lubricants, should I choose the silicon-based lubricant?

Silicon-based lubricant is known for its long-lasting feature, but also has some deficits such as sticky and hard to clean by water. HARU water-based lubricants follow cosmetic standard and are produced at the high-tech factory in Taiwan. We also add moisture and smooth factors into HARU lubricants to create long-lasting feature same as silicon-based lubricant without sticky.

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What is the manufacture and safety standard of HARU lubricants?

HARU devotes to provide new and stylish lubricants to our consumers. We believe that people should take more care on the products used for protecting the most important organ when doing intercourse. HARU not only follows the US, EURO, ASEAN and TAIWAN GMP, but also meets the ISO22716, ISO9001 and ISO14001. HARU also support “Green” value, our factory is also LEED Silver certificated by U.S. Green Building Council.

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What are the difference between vaginal whitening and tightening gel?

HARU Hempseed Extract Vaginal Whitening Gel 30ml

Whitening Gel helps you to moisturize, whitening and suppress melanin at the same time. It contains 3-O-Ethyl Ascorbic Acid, which helps to whitening the darker spot. It also contains probiotic, which helps to prevent infection.

HARU Hempseed Extract Vaginal Tightening Gel 30ml

Tightening Gel helps with moisturizing and tightening. it's full of Olea Europaes(Olive) leaf extract, which would energize your vagina. Also helps restoring vaginal suppleness and contracts.

Do I need lubricant?

In Taiwan, 75% of females have been experiencing the sexual pain during the intercourse. This unpleasant pain causes the vaginal injury, partial skin-loss and uncomfortable sex, sometimes even causes the bacterial infection. We encourage both female and male to use the lubricant during sex not only for enhancing the sensation and fun, but also providing the extra moisture and protection for the vagina and vulva.

I am easily allergy; can I still use HARU lubricant?

HARU adopt the medical purified water, no preservatives, no alcohols, no irritating ingredients and execute cosmetic qualified analysis to produce the lubricants. If you have the allergy concerns, we strongly suggest you smear some in your arm to test before use.

Would it be easily dry or sticky after using the lubricant on the vagina/vulva/penis?

We understand your concerns and are aware of the problem indeed happened a lot and caused unpleasant. To solve your concern, HARU add two natural moisture ingredient, Sodium PCA and r-PGA, in our lubricants to keep vagina, vulva or penis comfortable after use, as well as the dedicate protection and care.

I easily have vagina itchy after sex, would it be more serious if I use lubricant?

There are plenty of reasons to cause vagina itchy, many are related to hygiene habit, vagina and vulva cleaning, vaginal injury after intercourse and body resistance. Using lubricant can largely lower the risk of vaginal injury during the sex. HARU FEMININE CARE lubricant contains patent TCI 250 LACTITOL and LACTOBACILLUS FERMENT, which are benefit to your vagina environment and solve the vagina itchy and allergy problems.

What is your recommended lubricant for anal sex?

HARU DEWY lubricant has the silky, smoothing and long-lasting features. We strongly suggest HARU DEWY lubricant for the beginners of anal sex.

When is the best time to use vaginal gel?

Recommended to use after shower in day/night time. Take adequate amount (0.5-1ml) massage on your vaginal area. It can also be applied when the weather is hot to reduce the discomfort.

Will you show the product information on the delivering outer box?

Our products are discreetly packaged. There is no HARU logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.

The invoice will come with delivery, and the name of product will be "personal products" instead. Please feel free to order the products.

How can i enjoy the free-delivery service?

商品寄送地在台灣:凡官網消費達新台幣850元,即享免運優惠;消費未達850元,需自付運費新台幣70元。

How long will I receive the products after the order being confirmed?

In Taiwan main island, your order will be processed and delivered to you within 2-3 working days. All the order before 13:30 pm will be processed on the same day and delivery to you on next day. In Taiwan outer island, it will take 4-5 delivery days.

Products return and exchange policy

情趣用品屬私密衛生用品,攸關衛生安全問題,無鑑賞期,售出後恕不接受商品退換貨。若因商品瑕疵、損壞或是與下單商品不符,在商品全新未拆封(含贈品、發票等完整包裝),購買七日內本店可受理換貨之服務

If the product you receive is damaged, opened or not the item you ordered, you can return it within 7 days as long as the product package sealed.

If your product is qualified for the return policy, please send the returned package to the Chun Ling International Co., Ltd Consumer department( 2F., No32, Ln. 128, Jingye 1st Rd., Zhongshan Dist., Taipei City 104, Taiwan R.O.C. ).

You can also call +886 2 7717-9961 to the consumer department Tel for the instruction.

ATM payment

If you choose the payment via either ATM or web ATM, please check your mail for the information of transferring account after placing the order. 麻煩在下單完成後, 到您填寫的信箱查看轉帳帳號資訊

Please complete the payment process ASAP. to avoid the order being canceled.